Contact us
How to reach the team behind Castbase, and who to contact for complaints and privacy requests.
Business details to follow. Text in [square brackets] marks details, such as the operator’s legal name and contact people, that will be published before the public launch.
On this page 4 sections
1. Support
For help with your account, a listing, an offer, an auction, or an order:
- [support email address]
- Phone
- [customer care phone number]
- Hours
- [support hours, e.g. Monday to Friday, 10:00 to 18:00 IST]
For a problem with a specific order, use the dispute option in the order first, so both sides see the same record.
2. Complaints and reports
To report a listing or user, ask for content to be removed, or complain about a decision, contact our Grievance Officer, [Grievance Officer name], at [grievance email address]. Timelines and escalation options are on the grievance page.
3. Privacy
To access, correct, or erase your personal data, or ask about how we use it, contact [Privacy contact or DPO name] at [privacy email address]. See the privacy notice.
4. Business details
Castbase is operated by:
- Legal name
- [Legal entity name]
- Entity type
- [Entity type, e.g. private limited company]
- Registered office
- [Registered office address]
- Principal place of business
- [Principal place of business address]
- CIN
- [CIN, if applicable]
- GSTIN
- [GSTIN, if applicable]
- Website
- https://castbase.store
- [support email address]
Castbase is an independent marketplace and is not affiliated with, sponsored, or endorsed by Mattel, Inc. or Hot Wheels.